Machine Control Technician

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Knoxville, TN

Job status
Full time
Job description
Power Equipment/Bramco is now seeking a Machine Control Technician.

This is an entry-level position. Training is provided and we offer a full benefits package.

Become factory-trained and, where applicable, certified, on designated equipment and processes in order to deliver excellent technical service and support to customers and fellow employees. The main focus of this position will be in the service and support of high-tech positioning technologies and instruments and related software, all in the construction/survey arena.
Education requirements
• 2-year degree in Electronics, Engineering Technology or related field of study is a plus.
Experience requirements
• 2+ years of service experience with electronics, mechanical, hydraulics, and/or electrical.
• Experience with Topcon, Trimble, or Leica technology preferred.
Qualifications
• Technical/mechanical aptitude with the ability and desire to learn new technologies and become knowledgeable and proficient in working with world-class construction and survey-related products.
• Must be a dependable, motivated self-starter with a solid work ethic, positive attitude, and service orientation.
• Must be a person of character and integrity ethics.
• Must comply with all applicable federal, state, and local laws and regulations, and must comply with all company policies and procedures.
• Must be able to pass a background, drug screen, and physical.
Responsibilities
• Operate and maintain a service center to effectively service and support all products offered by Bramco.
• Perform bench technician work (testing, calibration, repair, upgrading) of construction/survey-related instruments and equipment.
• Work with Bramco sales people, service technicians, support specialists and manufacturers’ personnel over entire Bramco footprint as warranted for purposes of installation, troubleshooting, service/support and training in the field, on the phone and/or via e-mail as needed.
• Always provide timely follow-up and resolution, and remain current on open projects to keep work backlog to a minimum.
• Assist in inventory control activities, including ordering, inventorying, and invoicing sales and/or rental of inventory.
• Maintain the safety and cleanliness of the service center.
• Help maintain the overall cleanliness, safety, and professional image of the local facility.
• Communicate with management regarding any notable issues regarding facilities, equipment, tooling, vehicles, and other assets and equipment.
• Manage required service and support-related information, forms and paperwork as directed by management and/or in accordance with company policies and procedures.
• Attend and actively participate in all designated company meetings (staff meetings, service meetings, planning sessions, etc.), industry/association events, and appropriate training sessions.
• Adhere to all applicable laws, company policies and procedures, and business ethics codes.
Skills
• Excellent communications skills to effectively deal with people face-to-face, on the phone, and via e-mail.
• PC skills in using Microsoft Office suite, including Word, Excel, Outlook and Internet Explorer. You will be required to learn Bramco computer systems, software applications, and reporting processes.
• Ability to research, locate, attend, and successfully complete factory-sponsored courses and programs, online classes and tutorials, and other such educational opportunities. The purpose is to enhance the technical knowledge and professional development of the person in this role, and to
maintain warranty repair status for all products offered by Bramco.
• Must be able to act with empathy for our customers, understanding their needs and responding in a manner that meets or exceeds their expectations and serves their best interests.

We are an Equal Opportunity Employer.
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